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meitantei_cjThis is what I miss when I don't come in.
Some woman called, like, three times. Possibly more than that, but she left three messages, so that's all I have to go on. One of the messages was left at ONE IN THE MORNING, like someone was around to get back to her then. Apparently she applied to be able to open a day care, and we (and by "we", I mean them upstairs, or in Albany, since we're just IT and we don't do that stuff) sent her a letter accusing her of child abuse. The letter said we're going to tell everyone she applied to about the abuse. This woman swears she doesn't abuse anyone, and it's a mistake, and she goes out of her way to do right for her son, and she's never abused anyone, and how could we send a letter like this, and on and on and on. She wants an apology. She wants us to look through our records again and correct the mistake. She wants a phone call back or a letter of apology in the mail or she's going to sue for defamation of character.
This is all great fun for me. I just work in IT. 9_9
Somehow, I'm having the same problem I had at Tax & Finance, but at a much larger scale: At Tax, I would get phone calls for numbers that belonged to auditors downstairs, because I was their "0" option. Don't ask me why. I didn't work on their floor, and more often than not, the person who got transferred to my number was calling to see if the person was in. There were three clerical staff downstairs that could've answered that question, but I got the call. It was never changed, either, in the 3 1/2 years I worked there.
The problem HERE is 411 gives this number out when people ask for information. There is no point in giving the number for IT out when we don't handle the casework and letters sent to people and administrative orders and crap. We. Don't. Do. That. But I get the phone calls, because... well, I have no idea why. And I end up having to transfer calls to people, probably not even the right people. And half the time, they don't even WANT this agency, they want ACS!
Egads, I just got here, I really don't need this.
Some woman called, like, three times. Possibly more than that, but she left three messages, so that's all I have to go on. One of the messages was left at ONE IN THE MORNING, like someone was around to get back to her then. Apparently she applied to be able to open a day care, and we (and by "we", I mean them upstairs, or in Albany, since we're just IT and we don't do that stuff) sent her a letter accusing her of child abuse. The letter said we're going to tell everyone she applied to about the abuse. This woman swears she doesn't abuse anyone, and it's a mistake, and she goes out of her way to do right for her son, and she's never abused anyone, and how could we send a letter like this, and on and on and on. She wants an apology. She wants us to look through our records again and correct the mistake. She wants a phone call back or a letter of apology in the mail or she's going to sue for defamation of character.
This is all great fun for me. I just work in IT. 9_9
Somehow, I'm having the same problem I had at Tax & Finance, but at a much larger scale: At Tax, I would get phone calls for numbers that belonged to auditors downstairs, because I was their "0" option. Don't ask me why. I didn't work on their floor, and more often than not, the person who got transferred to my number was calling to see if the person was in. There were three clerical staff downstairs that could've answered that question, but I got the call. It was never changed, either, in the 3 1/2 years I worked there.
The problem HERE is 411 gives this number out when people ask for information. There is no point in giving the number for IT out when we don't handle the casework and letters sent to people and administrative orders and crap. We. Don't. Do. That. But I get the phone calls, because... well, I have no idea why. And I end up having to transfer calls to people, probably not even the right people. And half the time, they don't even WANT this agency, they want ACS!
Egads, I just got here, I really don't need this.
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no subject
Date: 2007-02-06 08:38 pm (UTC)The best way to cope in this situation, is to remember that the other people are the problem, not you.
I hope things settle down for you soon.
no subject
Date: 2007-02-06 09:33 pm (UTC)It just makes me argh far too early in the morning. I feel sorry for the woman in hindsight (if the allegations are in fact false), but it was really hard to sympathize with her when I'd just gotten through ten collective minutes of her raving. I at least transferred her to the person she needs to hash it out with. Hopefully they're working on it.
I also told her my number is the wrong number, because... it is. ^^;
no subject
Date: 2007-02-06 11:07 pm (UTC)At least someone can take over this situation for you.
I used to do a teleserve job for the local police department; very few people who call the police station are in a good mood, so I put up with every jerk imaginable.
I wasn't a police officer, but I had a job that would allow me to write minor reports; two of the funniest reports I ever got were:
Someone broke into a woman's car, and stole all of her CDs, except for a Neil Diamond album (which proves you can't even give his music away).
A woman called to say that someone left a dead fish in her mailbox (technically, it wasn't vandalism, because there was no 'damage' to the mailbox; it was just gross. I just wrote it as a 'suspicious circumstances' report).