This is what I miss when I don't come in.
Some woman called, like, three times. Possibly more than that, but she left three messages, so that's all I have to go on. One of the messages was left at ONE IN THE MORNING, like someone was around to get back to her then. Apparently she applied to be able to open a day care, and we (and by "we", I mean them upstairs, or in Albany, since we're just IT and we don't do that stuff) sent her a letter accusing her of child abuse. The letter said we're going to tell everyone she applied to about the abuse. This woman swears she doesn't abuse anyone, and it's a mistake, and she goes out of her way to do right for her son, and she's never abused anyone, and how could we send a letter like this, and on and on and on. She wants an apology. She wants us to look through our records again and correct the mistake. She wants a phone call back or a letter of apology in the mail or she's going to sue for defamation of character.
This is all great fun for me. I just work in IT. 9_9
Somehow, I'm having the same problem I had at Tax & Finance, but at a much larger scale: At Tax, I would get phone calls for numbers that belonged to auditors downstairs, because I was their "0" option. Don't ask me why. I didn't work on their floor, and more often than not, the person who got transferred to my number was calling to see if the person was in. There were three clerical staff downstairs that could've answered that question, but I got the call. It was never changed, either, in the 3 1/2 years I worked there.
The problem HERE is 411 gives this number out when people ask for information. There is no point in giving the number for IT out when we don't handle the casework and letters sent to people and administrative orders and crap. We. Don't. Do. That. But I get the phone calls, because... well, I have no idea why. And I end up having to transfer calls to people, probably not even the right people. And half the time, they don't even WANT this agency, they want ACS!
Egads, I just got here, I really don't need this.
Some woman called, like, three times. Possibly more than that, but she left three messages, so that's all I have to go on. One of the messages was left at ONE IN THE MORNING, like someone was around to get back to her then. Apparently she applied to be able to open a day care, and we (and by "we", I mean them upstairs, or in Albany, since we're just IT and we don't do that stuff) sent her a letter accusing her of child abuse. The letter said we're going to tell everyone she applied to about the abuse. This woman swears she doesn't abuse anyone, and it's a mistake, and she goes out of her way to do right for her son, and she's never abused anyone, and how could we send a letter like this, and on and on and on. She wants an apology. She wants us to look through our records again and correct the mistake. She wants a phone call back or a letter of apology in the mail or she's going to sue for defamation of character.
This is all great fun for me. I just work in IT. 9_9
Somehow, I'm having the same problem I had at Tax & Finance, but at a much larger scale: At Tax, I would get phone calls for numbers that belonged to auditors downstairs, because I was their "0" option. Don't ask me why. I didn't work on their floor, and more often than not, the person who got transferred to my number was calling to see if the person was in. There were three clerical staff downstairs that could've answered that question, but I got the call. It was never changed, either, in the 3 1/2 years I worked there.
The problem HERE is 411 gives this number out when people ask for information. There is no point in giving the number for IT out when we don't handle the casework and letters sent to people and administrative orders and crap. We. Don't. Do. That. But I get the phone calls, because... well, I have no idea why. And I end up having to transfer calls to people, probably not even the right people. And half the time, they don't even WANT this agency, they want ACS!
Egads, I just got here, I really don't need this.